("The Versatile Express" or "we", "us", "our", etc)
We collect your phone number, a hashed password of your selection and device identifier of the device used for account creation. We use this information to administer your account, to enable your access to The Versatile Express, verify your identity as an authorized user concerning any accounts, and to implement, carry out and maintain security measures aimed at protecting our customers from identity theft, fraud and unauthorized access to an account.
We may offer you the opportunity to otherwise engage with The Versatile Express or its content on or through Social Media. When you engage with us through Social Media websites, plug-ins and applications, you may allow us to have access to and disclose certain information associated with your Social Media account (e.g., name, username, email address, profile picture) to deliver content or as part of the operation of the website, plug-in or application.
We collect information relating to any orders you place on The Versatile Express, including the device identifier of the device used to place the order to help protect against theft, fraud and unauthorized access to an account, and certain payment information using the secure services of payment processing/
If your order has been placed for delivery, we collect the physical address to which you have requested delivery. We use this information to complete your delivery, and to allow you to select previously entered addresses for future deliveries. If you submit an order for alcohol, you may be asked to provide government-issued identification upon delivery, to confirm that you are of legal age.
We may collect your order history including the date, time, cost, physical address and delivery instructions, method of purchase, and order details, including specific food items ordered and special order instructions. We use this information to ensure that your order has been completed and to improve our service offerings.
We may offer you the opportunity to submit a review of couriers and/or restaurants on The Versatile Express application. When your review is published, the results may be made available to couriers and/or restaurants in appropriate circumstances. You also consent to us using such reviews in any marketing or advertising materials.
From time to time, The Versatile Express may offer you the opportunity to participate in one of our surveys or other research, or to provide feedback regarding your order or experience with The Versatile Express. The information obtained through our surveys and research is used in an aggregated, non-personally identifiable form to help us understand users of The Versatile Express and to enhance our product and service offerings. The Versatile Express may use personal information to create data in aggregate and/or de-identified format for internal research, analytics and any other legally permissible purposes.
When you enter a contest or participate in a promotion, The Versatile Express may collect your name, address, phone number, and other information you provide. This information is used to administer your participation in the contest, sweepstakes or promotion.
When you contact us with a comment or question, we may collect the information you provide such as your name and email address, along with additional information that we may need to help us promptly respond to your inquiry. We retain this information to assist you in the future and to improve our customer service and service offerings. We also use personal information to establish and manage our relationship with you and provide quality service. We may record voice calls for training and quality purposes.
We and our third-party service providers, including Google Analytics, collect, process, store and analyze information when you visit The Versatile Express, including IP address, your approximate location when The Versatile Express mobile application is used, device identifiers, browser characteristics, operating system details, language preferences, referring URLs, length of visits, pages viewed and other related information. We also use "cookies" or other tools that track, measure and analyze the behaviors and usage patterns of visitors to The Versatile Express. We use this information to help us understand how visitors engage with The Versatile Express and to improve our visitors’ experience.
A cookie is a tiny element of data that The Versatile Express can send to your browser, which may then be stored on your web browser or mobile device so we can recognize you when you return. The information that cookies collect includes the date and time of your visit, your registration information, session identification number, and your navigational history and preferences
You can obtain additional information on Google Analytics’ collection and processing of data and data privacy and security, including how to learn more about opting out of Google Analytics’ data collection by visiting the Google Analytics website.
The personal information you provide to us will be held on our servers which may be in Canada or the United States. In addition, your personal information may be accessed by or given to our staff who act for us for the purposes set out in this policy or for other purposes notified to you.
We may use the personal information that you provide to us if we are under a duty to disclose or share your personal information in order to comply with (and/or where we believe we are under a duty to comply with) any applicable legal obligation; or in order to enforce the Terms of Service/Use and any other agreement we have with you. This includes exchanging personal information with other companies and other organisations for the purposes of fraud protection and prevention. We and our service providers may use or disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable law or legal process. Your personal information may also be used or disclosed where necessary or desirable for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
We have implemented administrative, technical and physical measures to protect your personal information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We restrict access to your personal information to The Versatile Express personnel and authorized service providers who require access to fulfill their job requirements.
You can delete your account by clicking the ‘Delete my account’ button in the settings screen of the app, or you can request an account deletion by emailing [email protected]
You have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in other personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records and may restrict access to personal information as required or permitted by applicable law or legal process.
You may withdraw or modify your consent to any ongoing and future collection and use of personal information at any time, subject to legal and contractual restrictions, provided that reasonable notice is given to us. If you withdraw your consent to receive information regarding certain products, publications, services or events being offered by The Versatile Express, you will no longer receive those types of communications.
Last Updated: September 01, 2022