("The Versatile Express" or "we", "us", "our", etc)

The Versatile Express Privacy Policy

This Privacy Policy explains how The Versatile Express collects, uses and discloses personal information

The Versatile Express takes privacy and data security seriously. We are committed to transparency in the collection, use and disclosure of your personal information. This Privacy Policy describes how we use personal information, and the circumstances under which we may share this information with a third party. This Privacy Policy applies to the privacy practices of The Versatile Express on our website located at: theversatileexpress.com, or the various associated websites, platforms or applications but does not include personal information relating to employees in such a capacity.

Some vendors or restaurants may use The Versatile Express to provide delivery services for orders placed on the vendor’s or restaurant’s own website, application or ordering platform. In such circumstances, we will process data received from such restaurant or vendor in accordance with this Privacy Policy.

By visiting and/or using The Versatile Express, you consent to the collection, use, storage, disclosure and transfer of your personal information as set out in this policy. In some cases, we may ask you to provide explicit consent if we intend to collect, use or disclose your personal information otherwise than as indicated in this Privacy Policy, however sometimes your consent may be implied through your conduct with us.

If you do not agree with any part of this Privacy Policy you should not conduct any transactions through The Versatile Express, navigate away from The Versatile Express immediately, and uninstall our application.

Collection and Use of Personal Information

This section explains the purposes for which The Versatile Express collects personal information

● Account Creation:

We collect your phone number, a hashed password of your selection and device identifier of the device used for account creation. We use this information to administer your account, to enable your access to The Versatile Express, verify your identity as an authorized user concerning any accounts, and to implement, carry out and maintain security measures aimed at protecting our customers from identity theft, fraud and unauthorized access to an account.

● Social Media:

We may offer you the opportunity to otherwise engage with The Versatile Express or its content on or through Social Media. When you engage with us through Social Media websites, plug-ins and applications, you may allow us to have access to and disclose certain information associated with your Social Media account (e.g., name, username, email address, profile picture) to deliver content or as part of the operation of the website, plug-in or application.

● Placing an Order:

We collect information relating to any orders you place on The Versatile Express, including the device identifier of the device used to place the order to help protect against theft, fraud and unauthorized access to an account, and certain payment information using the secure services of payment processing/

If your order has been placed for delivery, we collect the physical address to which you have requested delivery. We use this information to complete your delivery, and to allow you to select previously entered addresses for future deliveries. If you submit an order for alcohol, you may be asked to provide government-issued identification upon delivery, to confirm that you are of legal age.

● Order History:

We may collect your order history including the date, time, cost, physical address and delivery instructions, method of purchase, and order details, including specific food items ordered and special order instructions. We use this information to ensure that your order has been completed and to improve our service offerings.

● Courier and Restaurant Reviews:

We may offer you the opportunity to submit a review of couriers and/or restaurants on The Versatile Express application. When your review is published, the results may be made available to couriers and/or restaurants in appropriate circumstances. You also consent to us using such reviews in any marketing or advertising materials.

● Surveys and Research:

From time to time, The Versatile Express may offer you the opportunity to participate in one of our surveys or other research, or to provide feedback regarding your order or experience with The Versatile Express. The information obtained through our surveys and research is used in an aggregated, non-personally identifiable form to help us understand users of The Versatile Express and to enhance our product and service offerings. The Versatile Express may use personal information to create data in aggregate and/or de-identified format for internal research, analytics and any other legally permissible purposes.

● Contests and Promotions:

When you enter a contest or participate in a promotion, The Versatile Express may collect your name, address, phone number, and other information you provide. This information is used to administer your participation in the contest, sweepstakes or promotion.

● Contact Us:

When you contact us with a comment or question, we may collect the information you provide such as your name and email address, along with additional information that we may need to help us promptly respond to your inquiry. We retain this information to assist you in the future and to improve our customer service and service offerings. We also use personal information to establish and manage our relationship with you and provide quality service. We may record voice calls for training and quality purposes.

Information We Collect Automatically

This section explains the information we collect automatically when you visit The Versatile Express

We and our third-party service providers, including Google Analytics, collect, process, store and analyze information when you visit The Versatile Express, including IP address, your approximate location when The Versatile Express mobile application is used, device identifiers, browser characteristics, operating system details, language preferences, referring URLs, length of visits, pages viewed and other related information. We also use "cookies" or other tools that track, measure and analyze the behaviors and usage patterns of visitors to The Versatile Express. We use this information to help us understand how visitors engage with The Versatile Express and to improve our visitors’ experience.

A cookie is a tiny element of data that The Versatile Express can send to your browser, which may then be stored on your web browser or mobile device so we can recognize you when you return. The information that cookies collect includes the date and time of your visit, your registration information, session identification number, and your navigational history and preferences

We use cookies for analytics purposes as well as for certain features of The Versatile Express. The use of cookies is an industry standard and many major browsers and smartphones are initially set up to accept them. You may set your web browser or smartphone to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from The Versatile Express, you may not be able to take advantage of all its features.

Some third-party service providers may use cookies on our site. We have no control over those cookies and they are not covered by this Privacy Policy.

You can obtain additional information on Google Analytics’ collection and processing of data and data privacy and security, including how to learn more about opting out of Google Analytics’ data collection by visiting the Google Analytics website.

Disclosure of Personal Information

This section explains under what circumstances personal information may be disclosed by The Versatile Express

The personal information you provide to us will be held on our servers which may be in Canada or the United States. In addition, your personal information may be accessed by or given to our staff who act for us for the purposes set out in this policy or for other purposes notified to you.

While your personal information is out of Canada, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. Certain countries outside Canada do not always have equivalent strong data protection laws irrespective of the safeguards we have put in place for the protection of your information in accordance with this Privacy Policy.

The third parties with whom we share your information may undertake various activities such as processing credit card payments and providing services or products for us. In addition, we may need to provide your personal information to any vendors that a customer has placed an order with and couriers to allow the order to be processed and delivered. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

If you have consented we may allow select third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about other products or services that may be of interest to you. They may contact you by mail, telephone, mobile messaging (e.g. SMS, MMS, etc.) as well as by email. If you change your mind about being contacted by these parties in the future, please let us know by using the contact details set out at the end of this Privacy Policy and/or by amending your profile accordingly.

If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your personal information may be disclosed or transferred to the target company, our new business partners or owners or their advisors provided that the information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring the information.

We may use the personal information that you provide to us if we are under a duty to disclose or share your personal information in order to comply with (and/or where we believe we are under a duty to comply with) any applicable legal obligation; or in order to enforce the Terms of Service/Use and any other agreement we have with you. This includes exchanging personal information with other companies and other organisations for the purposes of fraud protection and prevention. We and our service providers may use or disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable law or legal process. Your personal information may also be used or disclosed where necessary or desirable for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.

Safeguarding and Retention of Personal Information

This section explains the safeguards The Versatile Express has put in place to protect your personal information and the length of time The Versatile Express may retain your personal information

We have implemented administrative, technical and physical measures to protect your personal information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We restrict access to your personal information to The Versatile Express personnel and authorized service providers who require access to fulfill their job requirements.

We will keep your information where we have an ongoing legitimate business need to do so (for example, while you hold an account with us and for a reasonable period of time thereafter, or to enable us to meet our legal, tax or accounting obligations). We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personal information, or account recovery, or if required or permitted by law. All retained personal information will remain subject to the terms of this Privacy Policy. If you request that your name be removed from our databases, it may not be possible to completely delete all your personal information due to technological limitations.

You can delete your account by clicking the ‘Delete my account’ button in the settings screen of the app, or you can request an account deletion by emailing [email protected]

The transmission of information via the internet is not completely secure. Although we will take steps to protect your personal information, we cannot guarantee the security of your personal information or other data transmitted to The Versatile Express; any transmission is at your own risk. Once we have received your personal information, we will use organizational and technical safeguards to try to prevent unauthorised access. Please also note that The Versatile Express contains links to third party websites, which are not governed by this Privacy Policy, and JUST EAT is not responsible for the collection, use or disclosure of Personal Information by such third party websites. When you click on such a link, you will leave our service and go to another site. During this process, another entity may collect personal information from you.

Access to Personal Information and Withdrawal of Consent

This section explains how you may gain access to your personal information held by The Versatile Express and how you may withdraw consent to the collection and use of personal information

You have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in other personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records and may restrict access to personal information as required or permitted by applicable law or legal process.

You may withdraw or modify your consent to any ongoing and future collection and use of personal information at any time, subject to legal and contractual restrictions, provided that reasonable notice is given to us. If you withdraw your consent to receive information regarding certain products, publications, services or events being offered by The Versatile Express, you will no longer receive those types of communications.

Updates to the Privacy Policy

This Privacy Policy is current as of the “Last Updated” date which appears at the bottom of the page. Your continued use of The Versatile Express after any change of our Privacy Policy will constitute your acceptance of the revised terms of this Privacy Policy. We may update this Privacy Policy from time to time as required to reflect changes to our privacy practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

The Versatile Express welcomes your comments, concerns and questions regarding this Privacy Policy and the use of your personal information. If you would like access to your information, if you have any comments, queries or requests relating to our use of your personal information, if you would like a copy of our Privacy Policy emailed to you or if you find any errors in our information about you, please contact us by email at [email protected]

Last Updated: September 01, 2022